Network Operations Center Engineer (Marketplace) - Sea Labs

Network Operations Center Engineer (Marketplace) – Sea Labs Network Operations Center (NOC) provides essential monitoring and troubleshooting support for Shopee’s servers and services, as well as escalating problems to appropriate teams. As part of the team, you will aim to resolve Shopee’s system issues timely to bring Shopee's service quality to new heights.

Job Description Monitoring Operation

Level 1 management, monitoring, and support for Shopee’s network infrastructure, servers and services

Monitor Shopee’s services and respond to graph/log anomalies, system alerts

Identify issues according to SOPs and experience, and elevate identified issues for resolution when necessary

Provide first-level troubleshooting and support on system issues and follow up proactively with internal or external parties for issue resolution progress

Work in shifts: 12 hour per shift, 3 days day shift, 3 days off, 3 days night shift, 3 days off (cycle continued)

Incident Management

Root cause analysis on critical system issues in Shopee

Collect, evaluate and track improvement plans within Shopee Engineering team

Maintain loss budget control within multiple Shopee engineering stakeholders

Cross-Team Coordination

Support and connect local teams with engineering stakeholders on issues reporting, resolution and verification

Coordinate planned operations (e.g. network maintenance) between Infra team and Shopee Engineering team

Monitoring Analysis

Summarise and report on monitored systems in a regular basis and convert data insights into actionable items

Monitoring Automation

Develop tools or automation scripts on above responsibilities to improve team's efficiency

Requirements

Bachelor’s Degree in Computer Science, Engineering, Information Systems or related fields

Less than 1 year of experience welcomed

Knowledge of computer systems and computer networks

Competent in technical report writing and documentation

Seniority Level Entry level

Employment Type Full-time

Job Function Information Technology

Industries Technology, Information and Internet

Referrals increase your chances of interviewing at Sea by 2x

#J-18808-Ljbffr