Complaint Handling Staff

Job Description

Maintain good relationships with customers. Handle and resolve customer complaints, claims arbitration. Managing day-to-day tickets from ticketing system partner and internal cross functions. Service data statistics and sorting. Provide explanations to consumers regarding products and services.

Job Requirements

Minimum bachelor's degree in any field. Good communication skill Able to be handling complaints and provide feedback for customer has problem solving skills. Understand how customer service works at a detailed level Accustomed to working with a team, willing to shift systems and work on holidays.