Product Support Sales Representative

Job Details Company: PT Epiroc Southern Asia Job Type: Onsite Location: Jakarta, ID, 12560 Posting Date: Feb 19, 2026

Job Purpose Provide proactive product support and aftermarket sales services to assigned customers by promoting parts, service solutions, and maintenance programs. Ensure timely job verification, accurate documentation, and compliance with safety standards to deliver operational reliability and enhance customer satisfaction.

Main Accountabilities Executing Aftermarket Sales Activities

Implement daily sales actions to achieve targets for parts, service jobs, and maintenance programs.

Prepare quotations, follow up on orders, and ensure timely delivery.

Customer Support and Relationship Maintenance

Serve as the primary contact for operational and technical inquiries.

Build trust through regular site visits and responsive communication to maintain customer satisfaction.

Responsible for developing existing & new customer activity plan, arranging regular meetings, and building relationships with customers to understand their needs.

Service Job Verification and Coordination

Verify job details (scope, schedule, compliance) and manage PO/WO processes to ensure accurate documentation and smooth execution of service work.

Market Awareness and Opportunity Identification

Monitor customer equipment condition and usage to identify opportunities for upselling parts, service contracts, and value-added solutions.

Collaboration with Internal Teams

Work closely with Operations, Service Technicians, and Product Support teams to ensure timely completion of jobs and customer commitments.

Compliance and Safety

Adhere to SHEQ standards during site visits and service coordination, ensuring all activities meet company safety and quality requirements.

Requirements Educational Background

Bachelor’s Degree in Engineering (Mechanical, Electrical, or Industrial), Business Administration, or a related field. A Master’s Degree in Business or Management is an advantage.

Professional certifications in Sales Management, Customer Relationship Management, or Aftermarket Operations are considered a plus.

Experience

Minimum 5–8 years of experience in aftermarket sales, key account management, or technical sales within the heavy equipment or mining industry.

Proven track record in managing strategic accounts, negotiating service contracts, and delivering revenue growth.

Strong exposure to technical support and commercial negotiations for parts and service solutions.

Familiarity with ERP systems, inventory management, and warranty claim processes is desirable.

Technical Knowledge

Understanding of aftermarket products, parts, and service solutions for heavy equipment or mining industry.

Sales and Commercial Expertise

Strong ability in contract negotiation, pricing strategies, and revenue growth planning.

Customer Relationship Management

Skilled in building and maintaining long-term partnerships with key accounts.

Analytical and Strategic Thinking

Ability to analyze market trends, customer needs, and develop account-specific strategies.

Systems and Tools

Familiarity with ERP systems, inventory management, and warranty processes.

Additional Skills

Excellent communication and interpersonal skills for effective stakeholder engagement.

Strong analytical ability for market trend analysis and strategic planning.

Safety-first mindset and compliance with SHEQ standards.

Placement Jakarta

It all starts with people.

The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.

Learn more at www.epiroc.com

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