Technical Service Manager

We are looking for an experienced

Technical Service Manager

to support our operations Manager in overseeing nationwide HVAC technical service activities and ensuring high-quality delivery to our clients.

Location South Jakarta (Head Office)

Approx. 75% office-based, 25% site visits across Indonesia

Key Responsibilities

Lead, coach, and manage teams of HVAC Technicians

Plan and supervise preventive & corrective maintenance activities for but not limited to Chillers, Cooling Towers, Pumps, AHUs, and related mechanical equipment

Provide strong technical expertise and troubleshooting guidance for HVAC systems

Build and maintain relationships with vendors, subcontractors, and service partners

Develop and implement procedures, policies, and best practices for service operations

Provide technical support to users and customers when escalations occur

Review, validate, and finalize service reports before submission to clients

Ensure all documentation is complete, accurate, and signed by the relevant parties

Consistently deliver internal “Management Expectations” across all operational areas

Take ownership of service team performance, ensuring all SLAs and KPIs are achieved

Provide administrative support and assist with project-related tasks when required

Maintain high availability and responsiveness to support field teams remotely

Maintain direct communication with clients, including daily operational coordination, issue escalation, and service follow-up

Act as the main point of contact for client operations teams to ensure smooth service delivery and strong customer satisfaction

Education, Skills & Qualifications

Fluent Business English ( mandatory )

Bachelor’s degree in Mechanical or Industrial Engineering ( mandatory )

Minimum 5 years of relevant experience, including 3 years in a supervisory/managerial technical service role with proven performance improvement achievements

Strong leadership, communication, and people management skills

Ability to manage multiple teams, tasks, and projects simultaneously

Strong analytical and problem-solving capability

Excellent verbal, written, and presentation skills

High attention to detail and service quality

Proficient in Microsoft Word, Excel, and PowerPoint

Knowledge of Data Centers and advanced HVAC Chiller systems is a strong advantage

How many years' experience do you have as a Technical Services Manager?

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