Protection Consultant

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their ‘better’ - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you. Primary Focus & Responsibilities

Reconnect with existing customers through calling, rebuild rapport, and establish credibility through empathetic, trust‑based conversations to understand customer feedback (customer retention specialist)

Address simple service concerns and elevate or hand over more complex issues appropriately

Collaborate with internal departments (claims, customer service, operations) to provide suitable solutions based on customer feedback and restore customer satisfaction

Advisory & Product Knowledge

Introduce relevant insurance solutions that match customer needs and create interest without overselling

Address customer objections by leveraging customer insights and offering relevant product options, incentives, or clarifications

Compliance & Process Adherence

Ensure accurate documentation, customer information capture and compliance with internal policies

Provide periodic feedback to team leaders and distribution on lead quality trends and customer preferences to improve future targeting

Requirements

Min. 3 years of working experience in customer service, telesales, insurance servicing, or financial advisory roles

Exposure to needs‑based conversations or simple financial needs analysis preferred

Familiarity with insurance is an advantage (training can be provided)

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