ACCOUNT MANAGER (Bahasa Indonesia Speaker)

About Palexy Our AI-powered retail performance management solutions transform existing in-store CCTV cameras into powerful BI systems for retailers to boost store conversion, improve customer service, and achieve operational excellence.

Recognized as one of the top 10 Indoor Mapping Analytics Vendors by CBInsights in 2021 & 2023, we have deployed our AI solutions to 100+ enterprise & mid-market retailers in APAC such as Eigerindo, Dyson, Skechers, Guardian, Aldo, Sony, etc.

The Opportunity Our Commercial Team is seeking an

Account Manager

based in Jakarta to drive customer success and revenue growth in the Indonesian market. You will help customers maximize the value of our data platform, successfully adopt our products, and achieve their business objectives. As a trusted advisor, you will build strong relationships with key stakeholders and identify opportunities for expansion. You will report to the Head of Commercial and play a critical role in the adoption, retention, and growth of our customer base in Indonesia.

Key Responsibilities 1- Account Growth & Revenue Generation:

Prospect and identify new business opportunities within the Indonesian retail market through outbound efforts, networking, and referrals

Conduct discovery calls and meetings with prospective clients to understand their business challenges and pain points

Develop and present customized proposals and business cases that demonstrate clear ROI for prospects

2- Customer Success & Retention:

Lead weekly and monthly business review meetings with clients' Operations teams to analyze data, identify insights, and find opportunities to improve store performance

Consult customers on frameworks and best practices to maximize value from Palexy products with deep knowledge of our Solutions and the Retail Industry

Build strong & trusted relationships with key stakeholders. Identify upsell and cross-sell opportunities within existing accounts to drive revenue expansion

Qualifications and skills:

3-5 years of experience as an Account Manager, Customer Success Manager, or similar role

Background in SaaS or B2B consulting

Strong relationship-building skills with the ability to engage mid-level managers and above

Data-driven mindset with the ability to analyze metrics, derive insights, and communicate recommendations clearly

Self-motivated, proactive, and able to work independently in a fast-paced environment

What We Offer Work with Palexy's Team: We are a fast-paced, always-learning, open-minded, diverse-background team competing globally in a rapidly growing field. We listen to your ideas, challenge them, build on them, and together make good ideas even better and execute them to the best of our efforts.

Work with Palexy's Customers: Our customers are data-driven retailers looking to improve their processes and optimize their operations. If you enjoy working with different teams from different businesses and empowering them to use data & AI to make better, faster decisions, you will thrive in this role.

Competitive salary and performance-based incentives

Opportunity to build and shape our Indonesia market presence

Exposure to cutting-edge AI and retail technology

Career growth in a rapidly expanding company

#J-18808-Ljbffr