Business Continuity and Operational Resilience

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Date de fin : 22 janvier 2026 (Il reste 30 jours pour postuler)job requisition id:

JR25120932This role leads the Business Continuity Management (BCM) and Operational Resilience strategy for the Market, ensuring critical operations are protected and regulatory obligations are met. Responsibilities include identifying and assessing critical operations, developing and maintaining Business Continuity Plans (BCPs), conducting scenario testing, and managing third-party exit plans.**Position Responsibilities:****Vision and Strategy*** Execute a Business Continuity Management (BCM) and Operational Resilience strategy for Market to meet objectives set by enterprise standards and regulatory requirements.* Lead and inspire multidisciplinary professionals with an Operational Resilience and Business Continuity remit to drive resilience outcomes.* Continuously assess and refine BCM, resilience strategies and execution approach through rigorous analysis and feedback, leveraging metrics and insights from execution to make informed improvements.* Manage relationships with cross-functional stakeholders to address issues, develop strategies, advocate for change, and implement solutions.* Provide support to Line 1B in the areas of RCSA process, business continuity, critical service identification, third-party risk management, incident management, governance and oversight, data integrity, and availability of critical business services.**Critical Operations Identification, Assessment, and Improvements*** Working with the Ops team to perform a risk assessment activity by identifying key risks within Operations Dept, defining risk level, and reviewing the adequacy of relevant controls to mitigate the risks that might affect the Ops Dept.* Assist Markets in leading, establishing, execution and management of operational resilience governance model and deliverables.* Collaborate with Market teams to identify critical operations leveraging the enterprise approach.* Continuously monitor internal and external factors to re-evaluate inventory of critical operations and associated actions required.* Support the analysis of critical operations in Market including defining scope of critical operations, impact tolerance, end-to-end mapping of assets required for running of critical operations (people, location, technology, process, 3rd party), identify material points of failure, develop action plans to remediate vulnerabilities, and test readiness of critical operations through severe but plausible scenarios.* Partner with Critical Operations owners, Operational Resilience Office, and enablement programs (Third Party Risk Management, Disaster Recovery, etc) to align, execute, and monitor progress on remediation actions.* Assist in developing and delivering tracking, and monitoring KPIs and KRIs on Market’s Operational Resilience progress and posture.**Maintain Robust Business Continuity Plan*** Assist in leading and managing teams to develop and maintain Market’s Business Continuity Plans (BCP), improving completeness and quality of BCP for critical and non-critical processes.* Support Market teams in the competition of Business Impact Analysis (BIA), ensuring the alignment of business and technology recovery objectives.* Provide advice and guidance in formulating Business Continuity strategies based on business needs, industry trends and best practice.* Ensuring BC strategies are implemented into BCPs.* Facilitate and lead regular testing and exercises to ensure the effectiveness and efficiency of BCPs.* Ensure BCPs are reflective of Critical Operations considerations, where applicable, including impact tolerance and material points of failure.**Ensure Exit Plans for Critical Third Parties are Maintained and Tested*** Assist in leading and managing the validation of critical third parties for Market as part of critical operations analysis.* Partner with third party relationship owners to develop and maintain exit plans for critical third parties.* Conduct simulation exercise to ensure the feasibility and effectiveness of exit plans.**Position Requirement:*** The position requires 5–10+ years of relevant experience, preferably in financial services, strong leadership and stakeholder management skills, and familiarity with regulatory standards and risk management practices.* The role supports a flexible, inclusive work environment focused on career growth and resilience excellence.***When you join our team:**** We’ll empower you to learn and grow the career you want.* We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.* As part of our global team, we’ll support you in shaping the future you want to see.**À propos de Manuvie et de John Hancock**La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse .**Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi**Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.**Modalités de travail**Hybride #J-18808-Ljbffr