Senior Customer Service - Exports

Responsibilities

Responsible for handling day to day operations at the Branch, from understanding the requirements of the customers, providing the best possible solutions in the market to ensure hassle free and timely execution of shipments.

Update the system when a new booking is received and coordinate with shippers to arrange the goods by Sea freight (for regular, sales generated, new shipments).

Coordinate with brokerage department to process the documentation work and get the custom documentation done on time. (Export/Import Custom clearance)

Coordinate with DGL warehouse team for the collection / delivery of the goods on time to CFS.

Coordinate with buying offices, 3PL providers to plan the shipments.

Upon receiving the customer requirements, start correspondence with the Shipping lines / Co-Loaders directly in order to get the best possible price for the customer.

Support the Ocean team to secure space with carriers/onwards as and when necessary.

Update both shippers & destination agents with Vessel planning.

Monitoring Cargo arrival at the seaport.

Monitoring & checking shipper’s and Cnee’s Doc (Comm. Inv, P.list, NPE, PEB, PIB, LPBC (if Any)).

Received SI from customer and send to network to have green light and selling rates.

Booking confirmed to shipper / truck coordinator.

Monitoring shipment & Communication and send final data to shipping line.

Send Pre alerts to agents and process necessary communications refer to shipment status.

Update all related details relating to the shipments system.

Customer services - communicate with shippers/ agents and arrange invoices and other related documents based on customer requirements.

Create AMS / ISF / ACI.

Controlling payment credit terms.

Qualifications

Which of the following types of qualifications do you have?

Do you have experience in a sales role?

How many years' experience do you have as a Customer Service Role?

Do you have freight forwarding experience?

Do you have customer service experience?

Manufacturing, Transport & Logistics Not specified

Managing Tonnes of Trust

About the Company Our company with a proven ability, and a hard won reputation of delivering hassle free service to our clients over the last 40 years. We are considered to be one of the top International Logistics Service Providers in the Asia Pacific region, catering to the needs of exporters and importers who seeks flexibility, efficiency, competitive pricing and a guarantee of on time delivery to meet their business goals.

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