Head of Strategic Business & Key Account

Head of Strategic Business & Key Account Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000 wonderfully unique individuals, with two things in common: an unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you to help us tackle increasingly complex challenges posed by ever evolving health and well‑being needs.

Job Posting Description

Formulates the future strategic directions within the domain, analyzes current trends, identifies potential opportunities, and challenges, and develops strategies to drive growth and achieve long‑term objectives.

Evaluates the relevance of key accounts for the company by assessing the value of new developments and identifying new opportunities, ensuring that each account’s potential is maximized.

Analyzes market trends, understands customer needs, monitors global developments related to key accounts that are crucial for the business, evaluates how these changes might affect the company’s strategy, operations, and overall objectives to ensure alignment with business goals.

Executes customized strategic account plans that align precisely with the unique objectives and requirements of each key account, ensuring targeted initiatives and actions drive mutual growth and satisfaction.

Addresses and resolves moderate to high‑complexity issues or conflicts with key accounts promptly, ensuring that customer satisfaction remains high and maintaining strong, positive relationships.

Acts as the main point of contact between key accounts and internal teams, ensures seamless communication, coordinates efforts across departments and delivers tailored solutions to maintain customer satisfaction and strengthen business relationships.

Develops, builds, and strengthens long‑term relationships with stakeholders, manages and oversees the budget for key accounts, ensuring financial goals are achieved and resources are allocated efficiently to optimize performance and meet customer needs.

Stays updated on market trends, competition, technological advancements, customer dynamics and societal changes related to key accounts, demonstrating a thorough understanding of the company’s position and business interests, ensuring regular updates to sales data in the Customer Relationship Management System in line with Company policies and KPI’s.

Ensures full compliance with Philips’ business processes, quality standards, and regulatory requirements, maintaining the highest levels of business integrity and conduct, which safeguards the company’s reputation.

Provides guidance, mentorship, and support to junior professionals, nurtures their professional development, and facilitates collaboration and knowledge sharing across the team.

Qualifications

Bachelor’s or master’s degree

Minimum 12‑15 years’ up experience in healthcare/medical device industry and C‑level engagement experience

Strong experience in Account Management, Client Relationship Management, Partner Sales Operations, Sales Operations, Business Development or equivalent

Strong transformative mindset

Strong interpersonal and communication skills

Excellent stakeholder management skills

Excellent leadership skills

Strong analytical skill sets and ability to create, manage, and present reports – digital, media, sales data

Self‑sufficient and self‑motivated

Must be willing to travel as required by the business

Why should you join Philips? Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer‑first health technology solutions. Help us improve the health and well‑being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

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