Desk Collection-for Fintech P2P

0.Work experience with Adakami, Easycash, kredivo, ShopeePinjam, 360kredi/krediONE, KoinWorks, RupiahCepat will be preferred.

Customer Communication & Follow-up

Contact delinquent Indonesian clients via phone/SMS to remind repayment, inform of overdue consequences.

Identify reasons for delinquency, categorize accounts, and track repayment progress.

Collections Strategy Implementation

Develop tailored collection plans based on client profiles; apply legal measures for willful defaulters.

Optimize strategies regularly to improve recovery rates.

Relationship Maintenance & Risk Mitigation

Preserve client relationships during collections to avoid disputes.

Flag high-risk accounts promptly to reduce credit risks.

Data Management

Record collection data, analyze metrics (e.g., delinquency rates), and generate reports to support process optimization.

Compliance Adherence

Abide by Indonesian regulations and company policies; participate in training to ensure legal compliance.

Qualifications Experience

6+ months telemarketing experience; preference for candidates from call centers, fintech, credit cards, or insurance industries.

Skills

Ability to work under high‑pressure sales environments.

Benefits

Hari Jumat

Hari Sabtu

Performance Bonus / Reward: Rp. 0,- s/d Rp. 4.000.000,-

Contract 1 Year & BPJS

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