Quality Analyst (Content Moderation)

Talent Acquisition Specialist at Gear Inc. | Ex-Grab | Ex-Ruangguru | Always Hiring! | People & Branding Enthusiast. Gear Inc is an American owned and operated business process outsourcing company operating in Southeast Asia. Matchbox Mobile - Gear Inc provides industry leading Image Moderation, Social Media Management, IT Consulting, Application Development, Game Development, and Outsourcing Services. We are experts in moderating online user generated content.

For more information, please visit our websites: https://www.gearinc.com/ and https://puremoderation.com/

Responsibilities

Review the implementation & efficiency of quality and inspection systems;

Plan, conduct & monitor testing and inspection of materials and products to ensure the quality of products;

Investigate customer's claims and non‑conformance issues;

Analyze data to identify areas for improvement in the quality systems;

Develop, recommend, and monitor corrective and preventative actions;

Evaluate audit findings and implement appropriate corrective action.

Benefits

Attractive basic salary

Allowance (attendance, transportation, overtime, and public holiday)

Mental Health Care service (on‑site Psychologist and mental health application)

Private Health Insurance

Monthly internal events

Paid leave

Key Skills and Experience

Good English skills in reading and gathering information from foreign customers' requirements;

B2 English level required (Able to understand/read documents).

Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.

Experience as Quality Analyst, Team Leader, Trainer preferred.

Have at least 2‑3 Years of Experience as Content Moderator / Customer Service / Contact Centre.

Be detail‑oriented with strong analytical skills;

Proficient skills with MS Office and Google Drive;

Willingness to handle multi‑projects;

Having good communication skills is an advantage;

Able to work on Holidays and shifting.

Willing to be placed in Denpasar, Bali (Full WFO)

International, fun, and professional working environment:

Working closely with experienced foreign experts;

Training and career development opportunities;

Sport activities and game room.

Seniority level

Associate

Employment type

Contract

Job function

Analyst and Quality Assurance

Industries

Outsourcing and Offshoring Consulting

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