Senior/Patient Service Associate, Call Centre

Senior/Patient Service Associate, Call Centre You will provide quality and personalized one-stop information service for the Hospital. This includes handling general enquiries and managing outpatient appointments through phone, email, web chat, as well as other online platforms.

Requirements:

GCE ‘N’ Level / GCE ‘O’ Level with at least 1 year of relevant experience or NITEC in Service Skills preferably

Experience in call centre, customer service or healthcare industry will be advantageous

Excellent team player with strong interpersonal and communication skills

Customer-oriented and highly adaptable in a dynamic and fast-paced environment

Proficient in Microsoft Office applications

Able to commit to rotating shifts, including weekends & public holidays

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