Supervisor, Payroll Services

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as

Supervisor, Payroll Services . Reporting to the Manager, Payroll Services, this position is based in Indonesia allowing you to make a significant impact on our Service and Delivery team and its growth.

Key responsibilities:

Supervise payroll team and ensure accurate and timely payroll processing for all clients.

Maintain compliance with local labor laws, tax regulations, and company policies.

Develop and monitor KPIs such as 100% payroll accuracy and adherence to SLAs.

Provide coaching, training, and performance reviews for team members.

Manage client relationships, resolve escalations, and ensure high service standards.

Ensure strict confidentiality and compliance with data protection regulations.

Identify opportunities for process improvement and implement best practices.

Collaborate with internal stakeholders to support audits and reporting requirements.

Maintain and update payroll procedures and documentation.

Handle and resolve payroll issues and discrepancies.

Support the team in troubleshooting and answering payroll‑related queries.

Act as the main contact for client and employee payroll complaints.

Key requirements

Disciplined, committed, and serious about responsibilities.

Positive attitude, well‑mannered, and resilient under pressure.

Not easily influenced by external distractions; demonstrates maturity.

Proactive and willing to learn and explore new systems and processes.

Follows rules and guidelines consistently.

Strong communication skills, both written and verbal.

Good command of English (spoken and written).

Proficient in Microsoft Excel; able to manage and analyze payroll data effectively.

Technologically literate and able to quickly adapt to software/tools.

Strong attention to detail and time management.

Reliable, accurate, able to work independently, and get things done!

Minimum 3‑5 years’ work experience as Payroll Team Leader/Supervisor, preferably in a client‑facing or consulting environment.

Education and Professional Qualification:

Bachelor’s Degree in Accounting, Finance, or related field.

Having Brevet A and B Tax Certifications is preferred.

Company Benefits:

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Consulting

Industries Business Consulting and Services and Professional Services

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