Network Security Engineer

We are seeking a skilled

L2 Engineer

to support our customer’s security operations, firewall management, and technical support functions.

Job Responsibilities Firewall Operations Change management analysis firewall policy from centralize ticketing request, Perform continuous monitoring of firewall systems, conduct log reviews, troubleshoot traffic and connectivity issues, and execute scheduled maintenance such as patching, configuration backups, and rule optimization monitoring of firewall systems, implement approved rule changes, conduct log reviews, troubleshoot traffic and connectivity issues, and execute scheduled maintenance such as patching, configuration backups, and rule optimization.

Security Service Desk Manage and triage security-related requests and incidents, validate and resolve user security issues (access control, MFA, endpoint alerts), ensure adherence to SLAs, and upscale cases appropriately.

KEDB (Known Error Database) Management Maintain and update KEDB records, document known issues, workarounds, and root causes, and ensure accurate linking of recurring incidents for efficient resolution.

Technical Support Provide tiered technical support for security tools and infrastructure, perform detailed troubleshooting and analysis, escalates complex cases to higher support tiers, and assist with system updates, tuning, and security patching. Ensure timely and effective resolution of operational and security-related issues. Maintain comprehensive and accurate operational documentation.

Requirements

Have degree holder in IT related field ( it’s a must)

Willing to work in shifting schedules

At least 4 years experience in security operations or firewall administration

Knowledge of firewall platforms (Palo Alto, Fortinet, F5, etc.) and network protocols

Strong troubleshooting, communication, and documentation skills

Security certificate is a must , i.e: Palo Alto Fortinet, F5 etc in security area

Computer networking concepts and protocols, and network security methodologies

Basic system administration, network, and operating system hardening techniques

Networking protocols (e.g., TCP/IP), services (e.g., web, mail, DNS), and how they interact to provide network communications

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Engineering and Information Technology

Industries

IT Services and IT Consulting, Banking, and Information Services

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