Senior Product Owner - Support Tools (Live Casino)

We’re Hiring: Senior Product Owner – Support Tools (Live Casino)

If you’re a Product Owner who loves building high‑impact internal tools that transform how support teams operate, this role is going to hit the sweet spot.

We’re looking for a Senior Product Owner to lead the evolution of our Chat & Player Support Tools — the systems that power real‑time player assistance, operational efficiency, and the overall support experience across a global Live Casino ecosystem.

This is a senior, high‑ownership role where your work directly shapes player satisfaction, support team performance, and the quality of every chat interaction.

What you’ll be driving Vision & roadmap for Chat and Player Support Tools Improvements to player assistance, support efficiency & chat experience Deep collaboration with Customer Support & Technical Support teams Data‑driven decisions using support metrics & operational insights Workflow optimisation across high‑volume support environments Third‑party integrations to enhance the support tool ecosystem AI‑powered enhancements for automation & smarter interactions Continuous iteration based on real usage, feedback & KPIs

What we’re looking for ✔ 5+ years as a Product Owner ✔ Experience with chat systems, support tools, or player‑facing communication products ✔ Strong analytical skills and comfort with support metrics ✔ Ability to translate operational needs into scalable product solutions ✔ Experience working with distributed teams in a fast‑paced environment ✔ Excellent communication and stakeholder alignment ✔ Someone who thrives in a high‑ownership, detail‑obsessed culture If you want to build tools used by global support teams every day — and directly influence player satisfaction and operational excellence — this is your next big move.

Apply directly for the full brief or a confidential chat.