IVF Care Coordinator

Key Requirements

Registered or former nurse/midwife OR background in guest experience/customer relations (5-star hotel, airline, or other service-driven environments); minimum 1 year of relevant experience. Well-groomed with a professional appearance. Placement: BSD Willing to do On Job Training on Morula IVF Jakarta for up to 6 month Key Responsibilities

Patient Journey Management: Able to accompany patients throughout the IVF pathway, from doctor consultation to discharge and post-procedure follow-up. Communication & Empathy: Highly communicative, empathetic, and skilled in building patient trust and rapport. Follow-up & Conversion: Experienced in structured follow-up processes and patient engagement through to IVF case closure. Service Orientation & Professionalism: Detail-oriented, service-focused, professional, and committed to strict patient confidentiality. Teamwork: Able to collaborate effectively with medical and non-medical teams. Tools: Comfortable using WhatsApp Business, basic CRM tools, and Google Sheets. Languages: Indonesian (written and spoken); basic conversational English (active) Nice to Have

Prior experience in an IVF clinic or maternity hospital (RSIA) Experience managing premium clients and consultative patient journeys Familiarity with consultative sales and closing techniques in healthcare settings

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