Contact Center Leader — Helpdesk & Outbound Ops

A leading telecommunications company in Jakarta Timur is looking for a Helpdesk Operations Supervisor to lead the outbound support team. The ideal candidate will have a diploma or bachelor's degree in Telecommunications or IT, and at least 3 years of experience in helpdesk or contact center operations. Responsibilities include monitoring ticket progress, ensuring proper escalation of inquiries, and maintaining customer communication standards. The role requires fluency in English and strong interpersonal skills. This position is a full-time on-site role. #J-18808-Ljbffr