CRM Functional Consultant

Qualifications 3+ years proven experience across functional or technical consultant to ensure effective, efficient delivery of business process enhancements; Proven experience partnering with integration managers and business partners; Proactive self-starter with ability to find solution to complex technical problems and roll up the sleeves to get work done; Ability to lead and engage the teams, with excellent communication skills both verbal and written including English grammar; Working knowledge of business and computer systems/software; Experience in Retail / CPG, Financial Services, Logistic Distribution, Telcoindustry project is a plus.

Responsibilities Primary area of focus – IT CRM (Customer Relationship Management); Develop thorough definition of CRM interfaces with third party systems; Provide CRM solution options and best practice recommendations; Provide techno functional leadership and guidance to project teams; Lead techno functional solution and architecture documents, artifacts, work products and presentations; Participate in evaluation of new CRM related functionality or software; Develop and foster collaborative working relationships with the business, project managers and IT team members; Represent the CRM organization as the prime techno functional contact on projects.