Learning & Development Coordinator

Learning & Development Coordinator role at Mandarin Oriental Jakarta Mandarin Oriental Jakarta is looking for a Learning & Development Coordinator to join our Learning & Development team. Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences. After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. About The Job

Based in Mandarin Oriental Jakarta, the Learning & Development Coordinator is responsible for assisting in the planning, coordination, and delivery of training programs, trainee management, and learning & development initiatives. This role contributes to building colleague capability, supporting career growth, and promoting a culture of continuous learning in alignment with the hotel’s service and brand standards. The Learning & Development Coordinator reports to the Assistant Learning & Development Manager. Responsibilities

Training Coordination & Facilitation – Support setting up all Learning & Development (L&D) facilities, including training room setup, material preparation, and equipment maintenance. Support the delivery of a creative, fun, and engaging learning environment, especially during Orientation / Move In programs. Design monthly training posters, grooming posters, and training photos to increase training visibility and engagement. Support the L&D team in ensuring all learning sessions run smoothly and align with MOHG standards. Trainee Management – Support trainees with application forms and all required documentation during the recruitment process; organize second interviews for trainees with respective department heads; assess trainee progress including medical check‑ups, background checks, and issuance of offer letters; send out letters of acceptance and regret letters, and ensure proper filing; support trainee inquiries regarding personal days, sick days, vacation requests, and other leave‑related matters; prepare trainee employment verification letters as needed; organize and update trainee files and databases, ensuring completeness and accuracy; evaluate and supervise trainee gatherings and farewell sessions at the end of each trainee cycle; generate the monthly report for trainee allowances and BPJS registration. Training Tracking & Records – Summarize the monthly training report for internal records and review; calculate general training hours and departmental training hours on a monthly basis; generate Move In and Safe & Sound training matrix for all colleagues; develop L&D plans for colleagues across all levels; support and promote the Company’s Mission, Guiding Principles, and Legendary Quality Experiences (LQE) throughout all training programs and initiatives. General Support – Support Learning & Development leader by performing additional tasks as required, according to departmental needs. Qualifications

Educational Background

Bachelor’s degree in Hospitality Management or related field. Experience

Minimum of 1 year experience in Learning & Development, preferably within the hospitality industry. Experience in designing and delivering training programs and learning initiatives. Comprehensive knowledge of internal departmental operations across the organization. Skills & Competencies

Exceptional organizational and multitasking skills with the ability to manage multiple learning programs effectively. Strong interpersonal skills with the ability to interact across all levels of the organization. Demonstrate ability to collaborate, share ideas, and work towards common goals. Strong communication skills—both written and verbal. High level of discretion and confidentiality in handling colleague development information. Technical Proficiency

Computer literacy in Microsoft Office applications including Word, Excel, PowerPoint, Teams, and Outlook. Experience with digital learning tools or platforms (e.g., LMS, e‑learning software) is an advantage. Benefits & Commitment

Learning & Development – We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay – As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additional attractive rates on rooms for you and your loved ones. Health & Well‑Being – Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans – When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. We’re Fans. Are you?

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