Operation Lead - Shipment & Webstore Systems

Operation Lead - Shipment & Webstore Systems Join to apply for the

Operation Lead - Shipment & Webstore Systems

role at

Jubelio .

At Jubelio, we always innovate to create a business platform that can be used for small, medium or enterprise scale. To fulfil this mission, Jubelio opens opportunities for those of you who want to join as a

Operation Lead - For Shipment & Webstore Product .

Responsibilities

Design and optimize workflows across order processing, issue handling, and the shipment/webstore customer journey.

Oversee end-to-end shipment and webstore operations, ensuring SLA fulfillment and a smooth customer experience.

Drive continuous improvement to make operations faster, leaner, and scalable.

Build, refine, and maintain SOPs, KPIs, ideal workflow, and reporting systems to identify bottlenecks and improve performance.

Conduct regular (weekly/monthly) performance reviews and lead initiatives to address gaps.

Act as the operational bridge between commercial, product, customer care, and shipment/webstore teams.

Lead and develop the ops team with the right structure, tools, and training.

Identify resource or hiring needs in line with operational growth.

Collect feedback (from support, clients, or onboarding) into actionable insights for product and tech teams.

Requirements

Min 3–4 years in an operations lead/manager or equivalent role.

Background in SaaS, web-builder, or e-commerce environments preferred.

Hands‑on experience with shipment/fulfillment (internal or 3PL) and webstore platforms (e.g., WordPress, Wix) with basic HTML/CSS knowledge.

Proven ability to build and simplify SOPs, KPIs, and workflows from scratch.

Experience leading teams or cross‑functional operations initiatives.

Strong analytical and process‑mapping skills (e.g., Excel, dashboards, Notion, flowcharts).

Project management mindset — able to plan, execute, and follow through.

Clear communicator, comfortable collaborating across functions and levels.

High ownership and bias toward action in dynamic environments.

Experience in scaling teams or operations is a strong plus.

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