Technical Support Manager (IoT products)

Technical Support Manager (IoT products)

We are looking for a

Technical Support Manager to oversee day-to-day operational activities, ensure service excellence, and lead a high-performing technical team. This role plays a key part in ensuring operational efficiency, managing technical incidents, and supporting continuous improvement across systems and products. Key Responsibilities

Oversee day-to-day support operations, including manpower planning and incident management. Ensure SLAs, KPIs, and productivity targets are met. Manage the OTRS ticketing system and escalation processes. Monitor system and product health and drive timely issue resolution. Lead resolution of complex technical issues and continuous improvement initiatives. Collaborate with product, engineering, and vendor teams. Provide technical and product training when required. Requirements

Bachelor’s degree in a technical field. Minimum 5 years of experience in application support or technical operations with leadership exposure. Experience in SaaS or System Integrator environments is an advantage. Experience supporting IoT-based solutions and API integrations is preferred. Strong incident management, troubleshooting, and problem‑solving skills. Excellent leadership and communication skills. Ability to work effectively under pressure in a fast‑paced environment. About the Company

PT Cartrack South East Asia is part of Cartrack Holdings Ltd., a global telematics company that operates in 23 countries. We provide a comprehensive fleet management system that includes real‑time GPS tracking and data analytics, develop an integrated Software‑as‑a‑Service (SaaS) platform, and manufacture our best‑quality IoT devices internally. In Indonesia, our head office is in Jakarta with a branch office in Surabaya. As our business grows fast, we also place our representatives in several other areas in Indonesia. Joining our team, you will work in a multinational, dynamic, and positive environment with career advancement opportunities both locally and regionally.

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