GoTo Financial - Head of Sales Strategy & Operational Excellence, MSME

GoTo Financial - Head of Sales Strategy & Operational Excellence, MSME About The Role

Join our team and make a real impact. As the Head of Sales Strategy & Operational Excellence, you'll shape the foundation and strategy of our sales organization. Collaborating with sales, business, product, and marketing teams, you'll devise strategies that drive maximum value for the company. Your efforts will contribute to scaling the business and expanding our sales team across the country.

What You Will Do

Develop comprehensive sales strategies and oversee end-to-end planning, define objectives and Key Results (OKRs), metrics, and targets for the sales team to drive performance and success

Design and implement incentive schemes, conduct end-to-end calculations and perform industry benchmarking to enhance sales effectiveness

Lead vendor management to ensure a steady supply of field sales executives and create policies to ensure a stable field sales team with minimal attrition

Lead the Learning & Skill Development (L&SD) team to ensure our sales team has a good grasp of all product developments and can pitch them in the right way for our merchants to drive increased sales productivity

Lead the sales support team, which helps answer and solve any field queries and also helps improve any process gaps to ensure the sales team can focus on sales and support can help solve any operational obstacles

Lead the go-to-market sales strategy for special projects and new products, aligning with partner needs and market demands by utilizing data-driven analysis to derive actionable insights, fostering accelerated growth and increased operational efficiency

Collaborate cross-functionally with sales, product, marketing, and other stakeholders to align strategies derived from data-driven analysis and execute plans effectively

What You Will Need

Minimum 10 years of relevant working experience in strategy, business development, management consulting, or other related roles that require strong analytical skills, problem-solving, and business acumen

A structured and analytical thinking process to develop frameworks, project charters, and prioritization

Strong business sense and ability to articulate complex analysis results to a wide range of audiences and translate the results into actionable business insights

Proficiency in basic modeling - market sizing, business projection, and scenario analysis

Good presentation skills, especially the ability to present during problem-solving sessions with other stakeholders (working-level or leadership), are essential

Solid track record of stakeholder management

About The Team The Sales team consistently strives to implement solutions that allow our merchant partners in Indonesia to sell products both online and offline. We also work to improve the merchant-partner experience through product innovation and integration with the rest of the GoTo ecosystem.

About GoTo Group GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress” by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem includes on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.

About Gojek Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units post job opportunities on official channels; GoTo is not liable for postings that did not originate from official recruitment channels. Conduct due diligence to prevent fake job scams.

Seniority level Executive

Employment type Full-time

Job function Sales and Business Development

Industries Software Development

Location and compensation: Jakarta, Indonesia — IDR 900,000,000 to IDR 1,200,000,000 per year. Posted 3 weeks ago.

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