Account Manager

Account Manager plays a critical role in the after-sales lifecycle by owning and growing client relationships. This role ensures long-term customer success through retention, churn reduction, and expansion of existing accounts via upsell and cross-sell opportunities. Job Responsibilities

Act as the primary post-sales point of contact for B2B clients Build and maintain strong, long-term relationships with key stakeholders and decision-makers Monitor account performance, customer health, and churn indicators Drive account retention and identify upsell and cross-sell opportunities Coordinate with internal teams to ensure smooth onboarding, delivery, and issue resolution Conduct regular business reviews and gather client feedback to support continuous improvement Job Requirement

Experience in B2B Account Management, Customer Success, or related roles Strong stakeholder management and relationship-building skills Proven ability to manage retention, reduce churn, and grow accounts Excellent communication, negotiation, and problem-solving skills Ability to manage multiple client accounts in a fast-paced environment

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