Client Relations Officer

Company Description VPlus.ID, the official digital platform of PT. Victory International Futures - Jakarta Kuningan branch, specializes in services and finance. Located in Mega Kuningan, Jakarta Selatan, our mission is to provide practical solutions to help the public navigate the world of business and investment. We encourage professionals to step out of their comfort zones, embrace self-development, and achieve success in the business and financial industries.

Role Description This is a full-time, on-site role for a Client Relations Officer based in Jakarta, Indonesia. The Client Relations Officer will be focused on building and maintaining strong relationships with clients, providing excellent customer service, assisting clients with inquiries, and identifying opportunities to meet their needs. Responsibilities also include understanding financial products and services, supporting the client onboarding process, and contributing to overall customer satisfaction and business growth.

Qualifications

Strong interpersonal, communication, and relationship-building skills

Knowledge of customer service principles and experience in client-facing roles

Experience in financial services, business development, or related fields

Adaptability, problem-solving, and organizational skills

Proficiency in spoken and written English and/or Bahasa Indonesia

Ability to work independently and within a team-oriented environment

Bachelor's degree in Business, Finance, or related fields (preferred)

Prior experience in the finance or investment industry is an advantage

Seniority level

Entry level

Employment type

Full-time

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