Learning & Development Manager

Role Overview The Training Leader / Training Manager is responsible for designing, implementing, and continuously improving training and development programs to enhance employee capability, performance, and readiness across the organization. This role ensures that learning initiatives are aligned with business goals, operational needs, and company values, while building a strong learning culture and supporting leadership and talent growth.

Key Responsibilities Training Strategy & Learning Leadership

Develop and execute a company-wide training and learning strategy aligned with business objectives and growth plans.

Translate organizational needs into structured learning frameworks for HQ and store operations.

Act as a subject-matter leader for learning, capability development, and training best practices.

Training Program Design & Delivery

Design, implement, and manage training programs (soft skill & technical skill).

Ensure training content is practical, engaging, and applicable to daily work.

Facilitate or oversee training sessions, workshops, and learning activities (online & offline).

Leadership & Capability Development

Develop leadership and supervisory training programs for Store Managers, Area Managers, and emerging leaders.

Support career development, readiness, and succession through targeted learning initiatives.

Coach leaders and managers to strengthen people management and performance capability.

Learning Effectiveness & Evaluation

Monitor and evaluate training effectiveness using feedback, assessments, and performance indicators.

Continuously improve training programs based on data, feedback, and business outcomes.

Track training participation, completion, and impact on performance.

Stakeholder Collaboration

Partner with People/HR, Operations, and Business Leaders to identify training needs and priorities.

Work closely with Area Managers and Store Leaders to ensure training consistency and adoption in stores.

Align training initiatives with company culture, values, and customer experience standards.

Training Operations & Documentation

Manage training calendars, materials, learning tools, and documentation.

Maintain training records, modules, SOPs, and learning pathways.

Support scalability of training processes as the company grows.

Qualifications & Experience

Bachelor’s degree in Education, Psychology, Human Resources, Business, or related field.

5–8+ years of experience in Training, Learning & Development, or Capability Development roles.

Experience in retail, service, or fast-growing organizations is a strong advantage.

Proven experience in designing and delivering structured training programs.

Strong understanding of adult learning principles and facilitation techniques.

Excellent communication and presentation skills. English proficiency is a plus.

Comfortable working with cross-functional teams and frontline operations.

Key Competencies

Strong instructional design and facilitation skills.

Strategic yet hands-on mindset.

High ownership and execution-driven.

Strong stakeholder management and collaboration skills.

Ability to translate business needs into practical learning solutions.

Passion for people development and continuous improvement.

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