CX/UX Specialist

Responsibilities: Designing concepts and designs of products to be used as prototypes for customers. Coordinate with related designers design elements that will be used prototype. Propose a storyboard of the plot and product design elements to relevant stakeholders. Collecting customer feedback from various available channels. Conducting customer feedback analysis process to find out sentiments, needs, user problem. Delivering analysis results customer feedback. Follow up on key takeaways and corrective action plans. Identify user pain points, problem, or a specific purpose for research. Carry out both qualitative studies (interviews, competitor study, A/B testing) and quantitative (survey). Carry out the analysis and delivery process study results. Follow up on key takeaways and corrective action plans.

Requirements: Minimum of a Bachelor's degree from any major. Minimum of 2-5 years of experience in research or application development. Mastery of qualitative and quantitative research methods. Strong oral and written communication skills. General understanding of banking information technology. Skills related to CX/UX study methods, both qualitative (interviews, usability testing, etc.) and quantitative (surveys, data analysis).