Customer Support Specialist (Korean, English, Indonesian)

Customer Support Specialist (Korean, English, Indonesian)

Instagram (English account & Indonesian account)

TikTok (English & Indonesian)

WhatsApp (single account connected to all platforms)

Respond to customer inquiries as quickly as possible with a polite, warm, and reassuring tone.

Guide customers through the full flow:

Answer questions using FAQ, prepared scripts, and clinic guidelines, while personalizing responses based on patient needs.

Follow up consistently with interested leads to maximize conversion.

Multilingual Communication (Critical Role)

English-speaking patients

Korean clinics and coordinators

Translate and explain patient requests, concerns, and expectations into Korean accurately (no misinterpretation).

Ensure clinics fully understand what the patient wants: any fears or special requests.

This role requires Korean speaking ability, not just reading.

Learn and Understand

Plastic surgery procedures

Dermatology treatments

Medical aesthetic terminology

Continuously Study

Procedure names

Basic risks and recovery timelines

Differences between treatment options

Ask questions internally when unsure rather than guessing.

Early Stage Responsibilities: KOL / Influencer Outreach

Sending DMs to influencers

Introducing the brand and procedures

Coordinating basic collaboration inquiries

Work closely with the Marketing Team to support exposure and lead generation.

Internal Coordination & Reporting Update customer status and consultation notes in CRM / Notion.

Track:

Inquiry status

Consultation outcomes

Payment confirmations

Coordinate closely with: Korea HQ, Marketing Team, Operations Team

Handle no-show cases and provide feedback to improve Customer Experience (CX).

Requirements (Mandatory) Language Proficiency (Very Important)

Indonesian: Fluent (spoken & written) min. TOEFL iBT 80+ & TOEIC 750+

Korean: Conversational to business-level speaking required. Minimum:

KIIP completion (if available)

or proven professional working experience communicating with Korean clients/companies

Communication & Personality

Kind, calm, and patient with customers.

Able to handle anxious, repetitive, or sensitive questions professionally.

Strong sense of urgency — understands the importance of fast replies.

Polite, respectful, and service-minded.

Work Skills Experience

WhatsApp-based customer service

Instagram DM / TikTok inquiry handling

Fast, clear, and accurate typing skills.

Highly organized and detail-oriented.

Comfortable working with: CRM systems, Notion, Slack (or similar tools).

Preferred Qualifications

Experience in Medical tourism, Hospital/clinic customer service, Aesthetic or healthcare-related industries.

Familiar with KPI-based performance systems, including Conversion rate, Response time, Lead follow-up efficiency.

Prior experience handling international patients is a strong plus.

Key Performance Indicators (KPIs)

Response time

Conversion rate

Lead follow-up efficiency

Summits Group is a global K-Beauty & Medical Group headquartered in South Korea, with a growing presence in Indonesia. In Indonesia, Summits Group operates three integrated brands:

MyVenus — A medical and aesthetic concierge service connecting Indonesian clients with premium beauty clinics and hospitals in South Korea.

MyDerma — The management and operation of Banobagi Clinic Indonesia.

MySkin — The import and distribution arm for selected Korean skincare brands.

Our vision is: Trust the journey. Trust MyVenus. Based in Jakarta, Summits Group Indonesia oversees and integrates core business functions across the country.

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