IT Application Support (.NET)

An exciting opportunity awaits for an IT Application Support Specialist to join a reputable organisation in Jakarta, where your expertise will be instrumental in ensuring the seamless operation and enhancement of both internal and customer-facing applications built on the .NET platform.

IT Application Support Specialist Salary:

Competitive and based on experience Location:

Jakarta

Keywords:

.NET application support, system stability, collaborative environment, remote working, multinational team, problem-solving, knowledge sharing, inclusive workplace

Enjoy flexible remote working arrangements while being part of a stable industry leader committed to employee well-being and professional development. Collaborate daily with a knowledgeable multinational team, gaining valuable exposure to global best practices and diverse perspectives. Play a key role in supporting critical .NET-based applications, ensuring high system performance and reliability for both internal stakeholders and external customers.

What you'll do: As an IT Application Support Specialist, you will play a pivotal role in maintaining the reliability and efficiency of essential business applications. Your day-to-day responsibilities will involve responding swiftly to technical queries from users, investigating complex system behaviours, and implementing solutions that uphold service quality. You will collaborate closely with developers to facilitate timely updates and improvements while also supporting database operations. By documenting processes meticulously and adhering to security standards, you will help foster a dependable technology environment. Success in this role comes from your ability to communicate effectively with both technical colleagues and business users, your attention to detail when monitoring systems, and your commitment to continuous learning within a supportive team setting.

Provide comprehensive Level 2 and Level 3 support for applications developed on the .NET platform, ensuring prompt resolution of technical issues. Troubleshoot, analyse, and resolve production incidents efficiently to minimise downtime and maintain user satisfaction. Monitor application performance metrics and system health indicators proactively to identify potential areas of improvement. Conduct thorough root cause analysis for recurring issues and document detailed incident resolutions for future reference. Work closely with software developers to coordinate the deployment of fixes, patches, and enhancements across various environments. Support database-related challenges by addressing SQL Server issues and collaborating with relevant teams as needed. Assist in testing activities, including User Acceptance Testing (UAT), and provide support during release deployments to ensure smooth transitions. Maintain up-to-date documentation covering system processes, configurations, troubleshooting guides, and operational procedures. Ensure all supported applications adhere strictly to security protocols and data protection standards as required by organisational policies.

What you bring: To excel as an IT Application Support Specialist, you will bring proven experience supporting enterprise-grade applications built on the .NET stack. Your background should include hands-on involvement with C# programming tasks, SQL Server management, and troubleshooting production issues under time-sensitive conditions. Familiarity with RESTful services ensures you can navigate modern integration scenarios confidently. Experience working within Windows Server environments-particularly with IIS-and exposure to cloud technologies like Azure will further enhance your effectiveness. Your academic credentials in IT or Computer Science underpin your technical abilities while your interpersonal skills allow you to build trust with colleagues across departments. A methodical approach to problem-solving combined with clear documentation practices ensures that knowledge is shared openly within the team. Above all, your willingness to learn from others in a multicultural setting makes you an invaluable contributor.

Demonstrated proficiency in supporting .NET / .NET Core / ASP.NET applications within enterprise environments over at least two years. Solid experience programming with C#, enabling effective troubleshooting and minor code adjustments when necessary. Hands-on expertise managing Microsoft SQL Server databases, including query optimisation and issue resolution. A clear understanding of REST APIs and web services architecture as it relates to application integration. Familiarity with IIS administration within Windows Server environments for deploying and maintaining web applications. Basic knowledge of cloud platforms such as Azure is considered advantageous for future-proofing skills. Experience utilising ticketing systems like JIRA or ServiceNow for tracking incidents and managing workflow efficiently. A Bachelor's Degree in Information Technology, Computer Science or a related discipline provides foundational knowledge for success in this role. Proven track record supporting production systems where reliability is paramount to business operations. Excellent communication skills that enable you to liaise effectively with business users as well as technical teams.

What sets this company apart: This organisation stands out by offering genuine flexibility through remote working arrangements that empower employees to manage their work-life balance effectively. As part of a stable industry player renowned for its commitment to long-term growth, you will benefit from job security while enjoying opportunities for ongoing training and professional development. The company fosters an inclusive culture where collaboration across multinational teams is encouraged-enabling you to broaden your horizons by learning from colleagues around the world. Employees are valued not just for their technical skills but also for their ability to contribute positively to a supportive workplace environment where everyone's voice matters. Whether you are seeking exposure to new technologies or looking for a place where your contributions make a tangible impact every day, this is an employer that invests in its people's success.

What's next: If you are ready to take the next step in your career as an IT Application Support Specialist within a collaborative global team environment, we encourage you to apply now!

Apply today by clicking on the link provided-your journey towards joining an inclusive organisation starts here.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.