Boutique Manager

Reporting to:

Regional Sales Manager, GM, MD

We are a premium artisan-crafted bags and accessories brand, committed to craftsmanship, sustainability, and measurable impact. We are seeking a hands‑on Boutique Manager to lead daily boutique operations, drive sales performance beyond targets, and deliver an exceptional customer experience.

About the Role This is a frontline leadership position with full accountability for store performance. You will manage the boutique end‑to‑end, lead the retail team, and ensure sales targets, operational standards, and brand values are consistently achieved. The role requires a strong commercial mindset combined with disciplined operational execution and responsible retail practices.

Key Responsibilities Store Management & Sales Lead daily boutique operations with full ownership of revenue performance

Consistently achieve and exceed monthly sales targets

Drive conversion, upselling, and clienteling initiatives

Monitor sell‑through rates, stock levels, and replenishment planning

Prepare structured weekly and monthly sales performance reports

Supervise, train, and motivate boutique staff

Set clear daily, weekly, and monthly sales goals

Manage task allocation

Maintain high standards of service, grooming, and professionalism

Conduct ongoing product and brand training

Customer Experience Deliver a premium, personalized in‑store experience

Build long‑term client relationships to encourage repeat purchases

Professionally manage customer feedback and service recovery

Operations & Inventory Conduct regular stock‑takes and ensure inventory accuracy

Maintain visual merchandising in line with brand standards

Coordinate with operations and accounting for reporting and documentation

Impact & Ethical Standards Communicate sustainability values and product transparency to customers

Ensure ethical, transparent, and accountable store operations

Requirements Min 5 years of retail fashion boutique management experience (luxury or premium segment preferred)

Strong, proven track record of consistently exceeding sales targets

Commercially driven with the ability to lead a team to outperform goals

Confident in upselling, clienteling, and sales conversion strategies

Strong analytical skills with the ability to track KPIs, sell‑through rates, and inventory performance

Hands‑on experience in POS management

Proficient in Microsoft Excel or Google Sheets, and Shopify (ordering and inventory management)

Excellent communication and relationship‑building skills, experienced in serving diverse local and international clientele

Highly organized, accountable, and results‑oriented

Professional fluency in English and Bahasa Indonesia

Genuine interest in sustainability, craftsmanship, and purpose‑led brands

Bali, ID

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