Director, Account Management

Director, Account Management Gambir, Jakarta, Indonesia – Mastercard

Job Summary As the Director of Account Management, you will build and nurture relationships with banking clients, ensuring Mastercard’s products and services align with their strategic goals. Your focus will be on delivering tailored solutions that help clients grow while contributing to Mastercard’s sustainable revenue growth.

Overview Your role will drive net revenue growth, understand client needs, lead consultative engagements, partner with internal teams, formulate clear problem statements, and deliver impactful, future‑ready solutions.

Responsibilities

Drive net revenue growth from assigned banking clients in alignment with Mastercard’s business objectives.

Understand client needs and position Mastercard’s offerings to support their aspirations.

Lead consultative engagements by translating client challenges into actionable solutions using Mastercard’s portfolio.

Partner with internal teams to execute account strategies and deliver a seamless client experience.

Formulate clear problem statements based on client goals and business context.

Ensure Mastercard remains a relevant and trusted partner by delivering impactful, future‑ready solutions.

All About You

Proven track record and experience ideally with a bank or payment infrastructure provider.

Experience in client engagement, account management, or partnership development.

Knowledge of the payment industry, including both technical and business aspects.

Understanding of revenue and cost structures in banking, especially in consumer segments.

Familiarity with financial payments P&L; experience in card business is beneficial.

Ability to translate business needs into Mastercard‑enabled solutions.

Skilled in relationship‑building, communication, and negotiation.

Strategic mindset with a history of driving business outcomes.

Comfortable working in English and proficient in Excel and PowerPoint.

Excellent analytical and numerical capabilities.

Corporate Security Responsibility

Abide by Mastercard’s security policies and practices.

Ensure the confidentiality and integrity of the information being accessed.

Report any suspected information security violation or breach.

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Seniority level Director

Employment type Full‑time

Job function Business Development and Sales

Industries Financial Services, IT Services and IT Consulting, Technology, Information and Internet

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