Information Technology Infrastructure Specialist

Striving for excellence | People | Accounting | Tax Job Description

As an IT Infrastructure Officer, you will create and maintain a sound working environment and seek continuous improvement that promotes productivity, creativity and well‑being for each of the members.

Responsibilities

Provide expertise on cloud‑based collaboration tools (e.g., Microsoft 365, Slack, Google Workspace) and assist in their adoption.

Plan, implement, and manage IT infrastructure improvements and upgrades, ensuring scalability and performance.

Analyze and resolve IT infrastructure issues to ensure uninterrupted business operations.

Manage Microsoft 365 Admin Center, including user management, configurations, and security settings.

Assist in administering and troubleshooting public cloud services (AWS, Azure, GCP) and ensure integration with on‑premise solutions.

Coordinate the installation and configuration of hardware, software, and networking components (routers, switches, firewalls, etc.).

Provide help desk support, managing and resolving tickets in a timely and professional manner, with a focus on root‑cause analysis and solution implementation.

Collaborate with cross‑functional teams to assess technology needs and implement effective solutions aligned with business objectives.

Maintain security protocols for network management and infrastructure, including Ubiquiti/MikroTik and OR Cisco/Palo Alto firewalls and VPNs.

Requirements What you need to have (Minimum Qualifications)

Proven experience in IT Infrastructure Management or IT Support, with a focus on troubleshooting, configuration, and system optimization.

Proven experience with strong proficiency, Minimum 2 years in Microsoft 365 Admin Center, AWS, Azure, or GCP management, with experience in hybrid cloud environments.

In‑depth experience in Windows Client, MacOS, Android, IOS, iPadOS, AzureAD, Microsoft Account, and Apple ID.

Familiarity with remote desktop applications, help desk software, and managing remote work environments.

Familiarity with network management, including Cisco/Palo Alto/Ubiquiti/MikroTik firewall configuration, network security protocols, and VPN setup.

Experience with server management (Windows, Linux).

Proactive problem‑solving skills with an ability to anticipate IT infrastructure needs and recommend improvements.

Excellent communication and interpersonal skills to work across teams and support users effectively.

Strong attention to detail and ability to maintain a high level of service.

Required language(s): English.

Preferred

CompTIA Network+, Cisco Certified Network Associate (CCNA), Microsoft Certified: Azure Administrator Associate, or other relevant certifications.

Experience in managing and optimizing IT infrastructures in fast‑paced, evolving business environments.

Knowledge of IT security best practices and experience with IT governance frameworks.

Seniority level Mid-Senior level

Employment type Contract

Job function Information Technology

Industries IT Services and IT Consulting

Central Jakarta, Jakarta, Indonesia 1 day ago

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