Consultant, Fleet

Job Description To consult and support customers utilising Standard Bank’s Fleet Management products and services. To ensure the effective use of the products through structured calling patterns, thereby locking in the customer. To interpret management information for customers supplied through the various reports available to manage their fleets optimally. To execute on the Bluefuel Customer Value Proposition (CVP), Industry Value Propositions (IVPs), initiatives and activities aimed at optimising both customer experience and profitability for the bank.

Qualifications

Bachelor Degree in Transport and Logistics or related

A valid Driver's License is an added advantage

Experience Required 3-4 years of experience in fleet management sales.

Key Responsibilities

Consults and supports existing customers utilising Standard Bank Fleet Management’s products and services.

Provides customers with the tools to interpret the data, by running exception reports for customers to discuss irregularities.

Ensures that any areas of concern are discussed in order to provide an effective service to the customer.

Achieves the required minimum customer calls per month through a structured call programme, based on discussions with the customer on how often customers would like to be visited, ranging from monthly to every second month to quarterly visits to customers.

Monitors all customer queries thus ensuring that an effective and efficient resolution is offered to customers within the agreed timeframes.

Behavioural Competencies

Adopting Practical Approaches

Following Procedures

Interacting with People

Managing TasksTeam Working

Technical Competencies

Business Administration Skills

Client Relationship Management

Process Management

Risk Identification

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