Job Description
About the role
Pinhome is seeking a
B2B Lead
to build and own our B2B services business line end-to-end.
This role carries full P&L ownership and is responsible for building, operating, and scaling Pinhome's B2B services offering across commercial and residential property segments. The ideal candidate brings a
strong existing network of potential B2B clients
— particularly in facility management, property management, or commercial real estate — and has a proven track record of converting relationships into revenue.
Beyond commercial capability, this role requires someone with
hands‑on operational or technical exposure to facility services , enabling them to credibly assess client needs, design fit‑for‑purpose service solutions, and ensure quality delivery at scale.
You will work closely with senior leadership and central teams to establish a robust, execution‑ready B2B operating model — ensuring Pinhome delivers enterprise‑grade service quality while maintaining operational discipline and profitability. This is a highly cross‑functional leadership role that combines commercial ownership, account leadership, operational design, and team building.
What You Will Do
Business & P&L Ownership
Own the end-to-end P&L of the B2B services business line
Define pricing strategy, margin structure, and cost discipline across services
Drive sustainable revenue growth while maintaining service quality and delivery reliability
Commercial & Client Development
Leverage your professional network and industry relationships to build a qualified pipeline of B2B clients
Lead client engagements end-to-end — from prospecting, proposal development, and contracting through onboarding and ongoing account management
Build long-term client partnerships grounded in performance, trust, and accountability
Identify and map client needs across service categories, translating them into tailored service packages
Service Model & Solution Design
Design and formalize B2B service models, engagement structures, and contracting frameworks
Define SOPs, SLAs, governance mechanisms, and escalation models suitable for enterprise and institutional clients
Apply your facility service or operational background to ensure proposed solutions are technically sound, operationally feasible, and scalable
Operations & Delivery Oversight
Oversee end-to-end service delivery across multiple service categories
Ensure operational excellence across fulfillment reliability, service quality and compliance, and vendor/subcontractor performance
Work closely with Operations, Supply, and Quality teams to continuously improve delivery standards and resolve service gaps
Team Building & Leadership
Build and lead the core B2B team — including commercial, operations, and support roles — as the business grows
Set clear ownership, performance expectations, and execution cadence
Act as a hands‑on leader during critical client engagements and operational milestones
Cross-Functional Collaboration
Partner with Category, Operations, Supply, Finance, Legal, and Product teams to ensure alignment
Translate client requirements into internal execution plans and system requirements
Represent B2B priorities in senior management discussions
What You Will Need
5–8 years of experience in B2B services , facility management, building management, or operations‑led service organizations
Established network
of potential B2B clients in sectors such as property management, commercial real estate, hospitality, co‑working, or corporate facilities
Demonstrated
ability to acquire and develop client relationships
from scratch — not just manage existing accounts
Operational or technical background in facility services
(e.g., cleaning, maintenance, building operations) that enables credible client advisory and quality oversight
Proven experience owning or managing a business line or P&L
Strong capability in commercial negotiations , solution selling, and client management
Solid understanding of SOP/SLA design , service governance, and delivery operations
Comfortable with pricing, margin analysis, and cost control
High ownership mindset with the ability to build structure in ambiguous, fast‑moving environments
Excellent communication, leadership, and decision‑making skills
About the team
This role is the single accountable owner of Pinhome's B2B services business. Success is measured by:
Client acquisition, satisfaction, and retention
Service quality and delivery reliability
Business profitability and scalability
The role operates with high autonomy while being closely aligned with senior leadership. B2B services require enterprise‑grade discipline, clarity of ownership, and operational rigor. This role ensures Pinhome delivers B2B services with the reliability, accountability, and professionalism expected by institutional clients — while building a scalable foundation for long‑term growth.
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