Key Account Aftersales (Heavy Equipment)

Key Account Aftersales (Heavy Equipment) Position : Service & Support Excellence / Key Account Aftersales

Level : Assistant Manager

Placement : Head Office Jakarta

The Key Account Aftersales specialist is responsible for ensuring product performance and unit productivity meet industry standards. This role focuses on analyzing aftersales performance, managing condition-based maintenance, and enhancing customer satisfaction through technical excellence and operational efficiency for our key mining accounts.

Qualifications

Minimum D3 in Mechanical Engineering, Industrial Engineering, or Civil Engineering, or related fields.

At least 8 years of proven experience in the Heavy Equipment industry (Mining sector preferred).

Proficient in reading technical drawings and understanding heavy equipment operations.

In-depth knowledge of maintenance management and warranty flow.

Strong problem‑solving abilities, excellent coordination skills, and the ability to lead technical discussions with key stakeholders.

Proficient in Microsoft Office, excellent communication skills, and a result‑oriented mindset.

Fluent in Bahasa Indonesia; English proficiency is a strong advantage.

Key Responsibilities Performance Analysis Conduct in‑depth analysis of aftersales performance indicators, including Physical Availability (PA) with a target, MTBF (Mean Time Between Failure), and MTTR (Mean Time To Repair).

Maintenance Management (CBM) Oversee Condition Based Maintenance (CBM) programs, including PAP, UIP, and MIP, and monitor telematics data (Caretrack/Matrix) to ensure timely maintenance execution.

Operational Excellence Develop aftersales improvement strategies and monitor unit utilization to ensure maximum productivity for the customers.

Customer Relationship & Review Lead regular Performance Reviews (VSC) with key customers, providing technical recommendations and updates on unit performance to maintain a high brand image.

Financial Control Manage Cost Comprehensive Effectiveness (CCE) and ensure efficient spare parts management to avoid overstock or surcharges.

Field Coordination Collaborate with the Aftersales team to resolve technical issues and manage backlog/overhaul projects effectively.

PT Indotruck Utama, a subsidiary of Indomobil Group, is one of the largest automotive distributors and manufacturers in Indonesia. Established in 1988, the company is the sole distributor of well‑known European brands in heavy‑duty transportation, port equipment, and material handling. Brands handled include Volvo Construction Equipment, Volvo Trucks, Volvo Bus, and Trailer (CIMCO).

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