Building and Facilities Manager

Overview

Act as the point of contact for the delivery of building and facilities management services to the client. Develop and maintain a detailed understanding of the client’s business and the implications for JLL’s service delivery. Manage end-to-end delivery of the building and facilities management services to the client’s facilities under JLL’s management. Liaise regularly with the client on building and facilities management issues, provide solutions and complete tasks in a business manner. Implement regional JLL initiatives such as JLL Client Assurance Program (JCAP), Mandatory Account Deliverables (MAD), training programmes and other initiatives as appropriate. Drive client specific initiatives such as agreed savings, energy management, benchmarking, green building and sustainability, etc.

Responsibilities

Manage the team to ensure the maintenance and upkeep of the facilities.

Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.

Establish consistency in the monthly, quarterly, half-yearly and yearly reporting.

Prepare, adjust, review and report against agreed SLA and KPIs.

Be responsible for the management of the team (e.g., recruitment, performance assessment, team building, team leading).

Prepare and implement a Succession Plan for the account.

Drive the development and use of asset management system or applicable CIMS, where available.

Relationship management and liaison with Client business managers, Building Management and local statutory authorities.

Building and Facilities Management

– through vendor management and under the direction of the Local Manager oversee, supervise and manage the following services:

Maintenance technical engineering

Predictive and Preventive maintenance program of Client owned equipment

Reactive maintenance tasks of Client owned equipment

Building Improvement program for future sustainability

Risk assessment, identification, mitigation and solutions

Asset and life cycle management throughout client equipment

Ensure statutory compliance is adhered to and relevant certificates and periodic inspections are conducted

Monitor the quality assurance of all maintenance tasks

Manage any relevant Data center, DRC, Hub server and other critical point in the scope of deliverable

Attend to emergency troubleshooting and repairs, including preparation of Incident Reports

Vendor management, improvement and SLA review

HSE management, ensuring zero goals to each aspect

Help Desk and Customer request management

Building and Facilities data collection and reporting

Manage and perform managerial role for soft service scope

Manage housekeeping and janitorial deliverable

Manage integrated pest management

Improve and maintain landscaping, plantations, green field

Incident management and reporting

Seat Management/Seat Allocation

Minor move management and minor works support

Fixed Assets Management for facilities related assets, where applicable

Create budgets OPEX and CAPEX, present and justify

Manage overall financial status of contractual between JLL and client, i.e., billings, accruals

Through vendor management and under the direction of Local Manager oversee, supervise and manage the following services:

Predictive and Preventive maintenance program of Client owned equipment

Reactive maintenance tasks of Client owned equipment

Ensure statutory compliance is adhered to and relevant certificates and periodic inspections are conducted

Monitor the quality assurance of all maintenance tasks

Attend to emergency trouble shooting and repairs, including preparation of Incident Reports

Input change requests for maintenance for approval

Assist in the energy utilization study

Utilities management

Asset and life cycle management throughout client equipment

Ensure all client owned plant and equipment is operating correctly and to maximum efficiency

Ensure client maintenance and statutory obligations have been met

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