Director of Sales & Marketing - Mandapa, a Ritz-Carlton Reserve

Director of Sales & Marketing – Mandapa, a Ritz‑Carlton Reserve Additional Information

Job Number

25195894

Job Category

Sales & Marketing

Location

Mandapa a Ritz‑Carlton Reserve, Jalan Kedewatan, Banjar Kedewatan, Bali, Indonesia, 80571

Schedule

Full Time

Position Type

Management

Job Summary Functions as the leader of the property’s sales department for a resort with over 300 peak rooms and significant local catering revenue. Manages both reactive and proactive sales efforts, provides day‑to‑day leadership to sales associates to achieve property sales objectives, and oversees overall booking goals and revenue. Implements the brand’s service strategy, develops long‑term value‑based customer relationships, evaluates participation in sales channels, and aligns marketing budget with property‑specific campaigns and promotions. Works with regional marketing communications to drive national promotions and delivers a return on investment to owners and Marriott International.

Core Work Activities Managing Sales Activities

Develops strategic account plans for demand generators.

Manages reactive and proactive sales initiatives.

Determines marketing communication activities with Regional Marketing Communications.

Provides customer intelligence to adjust strategy to meet expectations.

Reviews STAR reports, competitive shopping reports, and other market‑position resources.

Researches competitor sales strategies to grow occupancy, RevPAR, and market share.

Attends strategy meetings; provides input on sales initiatives.

Suggests innovative marketing ideas and deployment strategies.

Supports Area Sales and Group Sales participation and account deployment.

Serves as sales contact for the GM and property leadership team.

Serves as customer advocate and hotel authority on sales processes and contracts.

Acts as liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications, and other departments.

Participates in sales calls to acquire new business and close deals.

Identifies PR opportunities and coordinates activities.

Supports crisis communications with the GM.

Executes Marriott’s Customer Service Standards and brand standards.

Manages proposals, contracts, and customer correspondence.

Participates in daily service basics of the brand.

Ensures seamless turnover from sales to operations.

Monitors resolution of guest issues from the sales process.

Increases revenues, controls expenses, and provides ROI for owners and Marriott International.

Interfaces with regional marketing communications for pull‑through of promotions.

Performs other duties as assigned to meet business needs.

Building Successful Relationships

Develops partnerships with local organizations to increase brand/product awareness.

Manages internal key stakeholder relationships.

Maintains property participation in local, regional, and national tradeshows and client events.

Executes exemplary customer service to drive satisfaction and loyalty.

Recommends appropriate features and services that meet and exceed customer expectations.

Understands hotel’s primary target customers and business concerns to offer better solutions.

Leadership

Leads the sales department for a resort with >300 peak rooms and significant local catering revenue.

Develops sales goals and ensures alignment with the brand business strategy.

Executes the sales strategy to meet individual booking goals for self and staff.

Coaches revenue‑generating department leaders to set aggressive goals.

Ensures the Sales team leverages Marriott International demand engines.

Works with HR, Engineering, and Loss Prevention to ensure regulatory and union compliance.

Partners with HR to attract, develop, and retain the right talent.

Creates effective structures, processes, and performance management systems.

Sets goals and expectations for direct reports using the Leadership Performance Process.

Forecasts talent needs and manages acquisition strategy with HR.

Maintains a list of top sales talent and executes recruitment plans.

Supports tools and training resources for catering solutions.

Champions leadership development and workforce planning priorities.

Trains and mentors group sales associates and uses on‑the‑job training tools.

Transfers functional knowledge and develops group sales skills of other managers.

Provides day‑to‑day leadership to achieve booking goals and property revenues.

Evaluates participation in sales channels and develops strong relationships.

Manages marketing budget to support campaigns and promotions.

Candidate Profile Education and Experience Required:

2‑year degree in Business Administration, Marketing, Hospitality Management, or related major + 4 years of sales or marketing experience.

OR 4‑year bachelor’s degree in the same fields + 2 years of sales or marketing experience.

Preferred:

4 year college degree.

Demonstrated supervisory skills.

Lodging sales experience.

Hotel industry experience with progressive growth and exceptional performance.

Commitment to Equality At Marriott International, we are dedicated to being an equal‑opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‑discrimination on any protected basis, including but not limited to disability, veteran status, and other protected categories in accordance with applicable law.

The Ritz‑Carlton Experience At more than 100 award‑winning properties worldwide, the Ritz‑Carlton creates extraordinary experiences that stay with guests long after they leave. Our culture drives success, and we offer the chance to be proud of the work you do. Join us to embody the Gold Standards – the foundation of The Ritz‑Carlton, guiding us each day to be better than the last. As part of our team, you will learn and exemplify the Gold Standards, including the Employee Promise, Credo, and Service Values.

Opportunity In joining The Ritz‑Carlton, you will belong to an amazing global team, grow your purpose, and become the best version of you.

Referrals increase your chances of interviewing with The Ritz‑Carlton Hotel Company, L.L.C. by 2x.

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