Data Operations Manager, STR - Jakarta

Data Operations Manager, STR - Jakarta CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. We digitize real estate, empowering everyone to discover properties, insights, and connections that improve their businesses and lives. STR, a global leader in hospitality data benchmarking, analytics, and marketplace insights, delivers confidential, accurate, and actionable data to help clients strategize and compete.

Role Description The Manager, Data Operations located in Jakarta is a key leadership position on the Hospitality Benchmarking Data Operations Team, reporting to the Director of Data Operations in London. The role leads a team responsible for core data functions including acquisition, loading, quality assurance, processing, delivery, and client support on data‑related queries. The team works closely with Client Operations and collaborates with Sales, Account Management, Hospitality Research, and Product teams to support effective use of our benchmarking platform.

Responsibilities

Lead and oversee Data Operations teams responsible for acquiring, integrating, validating, retaining, and delivering historical, forward‑looking, and monthly P&L performance data—while scaling processes to support additional data types as needed.

Collaborate cross‑functionally with Operations, Sales, and other internal teams to support growth in benchmarking participation and revenue.

Provide leadership and subject‑matter expertise to direct reports on best practices in data management and operational workflows.

Respond to and manage data‑related requests from clients, ensuring high‑quality service and timely delivery.

Drive team performance by recruiting, training, scheduling, and coaching team members; clearly communicate expectations and monitor Objectives and Key Results (OKR’s).

Collaborate with the Data Operations Leadership Team to establish departmental vision, goals, and long‑term objectives, including team OKR’s with a primary focus on the Asia Pacific Region.

Foster a collaborative and inclusive team culture through effective leadership, mentorship, and decision‑making.

Partner proactively with IT and technology teams to identify and implement process improvements that enhance team productivity and customer experience.

Perform additional duties as assigned by senior management to support departmental and organizational goals.

Manage a geographically distributed team across multiple office locations, fostering collaboration, consistency, and high performance across regions.

Basic Qualifications

Bachelor’s degree required.

Proven experience in team management with a track record of leading and developing others.

Demonstrated expertise in data operations, process optimization, and project management.

Experience collaborating with IT development teams to deliver key applications and enhance operational capabilities.

Background in hospitality, data entry, data management, or customer service.

Proficiency in Microsoft Office applications, particularly Excel and Word.

Strong interpersonal skills with the ability to collaborate effectively and communicate clearly.

High adaptability and ability to manage multiple tasks under pressure and respond quickly to shifting priorities.

Results‑oriented mindset with a focus on data accuracy, confidentiality, and quality.

Exceptional attention to detail, particularly in data validation and quality assurance.

Preferred Qualifications and Skills

Familiarity with hospitality benchmarking data, products, processes, and client base.

In‑depth knowledge of the hospitality industry, including brands, operators, owners, and revenue‑management practices.

Experience with databases (e.g., SQL) and data visualization tools (e.g., SAP Web Intelligence, Power BI, Tableau).

Strong analytical skills with confidence in handling and interpreting performance data.

Creative problem‑solving abilities to support project delivery, drive innovation, and improve operational efficiency.

Solid project‑management capabilities, including task prioritization and execution within tight deadlines.

Excellent English communication skills—both verbal and written—with the ability to present ideas clearly and engage with internal and external stakeholders.

What’s In It For You At CoStar Group, you’ll enjoy a culture of collaboration and innovation that attracts top talent. Our benefits package includes comprehensive healthcare coverage, paid time off, and more. We value diversity and are committed to creating an inclusive environment.

Equal Employment Opportunity Statement CoStar is an Equal Employment Opportunity Employer. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. For qualified individuals with a disability or disabled veteran, reasonable accommodations can be requested by calling 1‑855‑840‑1715 or emailing recruiting@costargroup.com.

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