Front Desk Receptionist

Company Description Mitra Hotel Bungo is a 1-star hotel offering a variety of accommodations, including four types of rooms ranging from cozy to classy. With over 20 well-maintained rooms, the hotel provides amenities such as complimentary breakfast, a gymnastics studio, and three spacious ballrooms for hosting events. Located in Bungo Regency, the hotel is committed to providing accessible and comfortable stays for all its guests.

Role Description This is a full-time, on-site role located in Bungo Regency for a Front Desk Receptionist. Responsibilities include greeting and assisting guests upon arrival, managing phone calls with proper etiquette, handling reservations and check-ins/check-outs efficiently, and providing exceptional customer service. The Front Desk Receptionist will also support daily clerical tasks and ensure a smooth and welcoming experience for guests.

Qualifications Proficiency in Phone Etiquette and Receptionist Duties Strong Clerical Skills and the ability to multitask effectively Excellent Communication and Customer Service skills Friendly, professional demeanor and an ability to handle guest inquiries with poise Prior experience in hospitality or front desk roles is an advantage Familiarity with basic computer systems and reservation software is preferred A high school diploma or equivalent is required