Fulfillment Coordinator – E-Commerce (Gold Retail)

The Fulfillment Coordinator ensures secure, accurate, and timely fulfilment of gold orders from vault to customer. This role owns inventory reconciliation, vault synchronization, logistics coordination, and SKU-level analysis, safeguarding inventory integrity and customer trust in a high-value, regulated gold retail environment.

Key Responsibilities

1. Fulfilment & Logistics Coordination Coordinate end-to-end order fulfilment from vault/warehouse to delivery Liaise daily with

Vault, Warehouse, Secure Logistics (e.g., Brinks), Sales & Customer Ops Monitor shipments, deliveries, and exceptions (delays, mismatches, failed deliveries) Ensure strict adherence to

security and chain-of-custody SOPs

2. Inventory Control & Reconciliation Perform

daily reconciliation

between: Physical vault stock E-commerce platform ERP / inventory system Maintain real-time stock synchronization to prevent overselling Track inventory at

SKU / weight / denomination / batch level Investigate and resolve discrepancies promptly

3. SKU Tracking & Demand Forecasting Monitor SKU sales velocity and stock movement Analyze demand patterns for replenishment and campaign readiness Prepare short- and mid-term inventory forecasts Provide data inputs to Platform Manager for inventory and working-capital optimization

4. Reporting & Data Support Maintain daily dashboards: orders, inventory balance, fulfilment status Prepare reports on: Inventory accuracy Fulfilment SLA performance SKU turnover and demand insights Support audits and ad-hoc operational analysis

5. Governance, Risk & Compliance Ensure compliance with: Internal SOPs and controls Precious metals retail regulations Audit and risk standards Flag operational, inventory, or fraud risks early

What skills and experience do you need?

Bachelor’s degree in Supply Chain, Logistics, Business, Engineering, or related field Have min. 5 years in fulfilment, inventory, logistics, or e-commerce operations Experience with high-value or regulated goods (gold, bullion, luxury, financial products) preferred with exposure to vaults, warehouses, or secure logistics environments is a strong advantage Strong inventory reconciliation and control discipline and understanding of fulfilment and last-mile logistics Advanced Excel / Sheets skills; ERP experience preferred with analytical, detail-oriented, and process-driven High integrity and confidentiality awareness Excellent communication skills in English both verbal and written

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