Software Engineer [Global Support]

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Software Engineer [Global Support]

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Dropsuite

We are looking for Software Engineers specialized in Ruby and C# to work on the Dropsuite data backup and recovery product. You will be a part of a global team of product engineers delivering engineering support. The role is focused on driving tier‑3 support escalated by our Support team working in USA‑friendly hours. You will work very closely with many of our amazing Software Engineers and Leads to deliver quality product features and support improvements to the in‑market product.

Work Arrangement

Full‑time position

Hybrid work model (2 days per week in the office on a need‑basis)

Monday to Friday, 5‑day work week (evening and night shift; USA work hours)

Shift hours are [4pm WIB to 1am WIB] or [10pm WIB to 7am WIB]

Flexible shift options available, allowing choice of preferred working hours from above

Additional benefits for non‑standard hours (due to the requirement for USA‑friendly hours)

Eligible to reside and work in Bandung (Indonesian citizenship only)

*Subject to business changes. This position is open exclusively to candidates who reside in and are authorised to work in Indonesia.

Key Accountabilities

Developing and testing software on Ruby and C#

Work in late evening and night shifts on engineering escalations

Write efficient, bug‑free, robust and testable code that performs efficiently in production

Work on the Website Backup product and play a key role in the maintenance of the product

Troubleshoot and resolve issues in an evolving code base

Work with a scrum team and participate in scrum ceremonies

Share status updates with accuracy

Deliver high impact solutions with a high degree of independence; self‑driven and capable of resolving issues independently

Research new areas and document them in clear and detailed manner

Create detailed technical design documentation

Qualifications and Competencies

About 2 to 5 years of experience in Software Development

Experience with Ruby and C#

Experience with PowerShell scripting and Dovecot (open‑source mail server)

Familiarity with Microsoft Azure application services is advantageous

Bachelor’s degree or equivalent in Computer Science or a related field

Knowledge of operating systems like Linux and Windows

Knowledge of relational databases, SQL and cloud

Good interpersonal, oral and written skills, with the ability to present ideas

Able to express and explain new initiatives along with status updates

Values aligned with being a team of experts, problem solvers and collaborators, who are highly customer focused, dependable and trustworthy

Scripting skills, Python and bash will be a plus

Working experience with global teams outside Indonesia will be a huge plus

High adaptability with rapid changes

At Dropsuite, now proudly part of NinjaOne, we are on a mission to safeguard business information and help businesses stay in business. We are a global, fast‑growing, partner‑centric company building secure, scalable, and highly usable cloud backup technologies for businesses of all sizes. Today, we perform billions of backups daily for organizations across more than 100 countries.

As we enter an exciting new chapter with NinjaOne—a leader in endpoint management, security, and IT automation—our combined strengths enable us to drive even greater impact, innovation, and global scale. Together, we are building a world‑class platform that empowers IT teams with simplicity, performance, and reliability.

At our core, we are a team of hungry owners: we are tenacious in our pursuit of excellence and take full ownership in everything we do. We are deeply customer‑focused, collaborative, and solutions‑driven. We play as a team—respecting, supporting, and elevating one another every step of the way.

Rewards That Go Beyond

Competitive compensation

Health insurance for you and your dependents

12 days of annual leave

Entitled to Indonesia public holidays

Other leave benefits, such as wedding leave

Growth opportunities

Work in a global company with meaningful work, highly skilled colleagues and an amazing culture

Diversity and Inclusion Statement Dropsuite is an Equal Employment Opportunity and Absolute Action Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

As part of our recruitment process, we may collect personal data to support hiring‑related activities such as screening, assessment, and communication. This information is collected solely for recruitment purposes and handled in accordance with applicable data protection and privacy regulations. Your data will be treated with strict confidentiality and used only to facilitate your application with us.

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