Operations cum Customer Service Executive/Assistant Manager/Manager

We are seeking a

hands-on

and experienced

Operations cum Customer Service Executive

to join our international trading team. This position requires a

strong grasp of export/import documentation , excellent communication in

English , and the ability to both

lead a small team

and

personally manage daily operations . The ideal candidate is proactive, detail-oriented, and capable of balancing people management with direct involvement in execution.

Key Responsibilities: Demonstrates a solid understanding of the end-to-end supply chain process, including procurement, inventory management, logistics, and final delivery to customers. Understands how each function impacts cost, lead time, service level, and overall business performance

Be

actively involved

in daily tasks – from order entry, shipment booking, to document checking

Prepare and review

shipping documentation : Commercial Invoice, Packing List, BL, COO, and LC-related paperwork

Coordinate with suppliers, shipping agents, freight forwarders, and customers to ensure on-time delivery

Handle customer communication, follow-ups, and complaint resolution directly

Track and update shipment schedules, monitor delivery timelines, and elevate issues when needed

Work closely with the sales and finance teams to manage stock allocation and payment status

Develop and enforce standard operating procedures (SOPs) and documentation guidelines

Provide training, coaching, and performance feedback to junior staff(depend on the position)

Submit regular reports to management on operational efficiency and team performance

Requirements Bachelor’s Degree in Business, International Trade, Logistics, or related field

Minimum 2–5 years of experience in international trade operations.

Strong hands-on knowledge of

export/import processes and documentation

Fluent in

English

– both written and spoken (daily communication with overseas parties).

Able to

multitask , take initiative, and work under pressure in a fast-paced environment

Excellent organizational and problem-solving skills.

Preferred Attributes Experience in raw materials or industrial product trading is a plus.

Lead and work hands-on in global trade ops. Manage shipments, documents, and a team. English a must. Knowledge of worldwide logistics is key.

Proactive team player with a strong sense of responsibility and urgency

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