Business Process Manager

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Business Process Manager

Role Summary The Business Process Manager is responsible for designing, developing, implementing, and controlling end-to-end business processes within the fuel retail organization to ensure effectiveness, efficiency, standardization, control, regulatory compliance, and alignment with the Company’s business strategy and digital transformation initiatives.

Key Responsibilities

Business Process Design & Standardization Conduct end-to-end business process mapping (core & support processes), covering: Fuel & non-fuel retail operations Fuel supply chain & logistics Maintenance & asset management Finance, procurement, HR, IT, and marketing Develop and update SOPs, Work Instructions (WI), flowcharts, and RACI matrices Define process standards, internal controls, and key control points Ensure alignment with Company policies, Delegation of Authority (DoA), and organizational structure

Business Process Improvement (BPI) Identify bottlenecks, inefficiencies, risks, and process waste Lead process improvement initiatives (Lean, Six Sigma, Kaizen) Conduct as-is vs. to-be process analysis and assess business impact Monitor post-implementation process effectiveness Manage change management initiatives

Governance, Risk & Compliance Ensure compliance with regulations related to gas station operations, HSSE/K3, and finance Integrate internal controls into business processes Support internal & external audits Manage process risk register

System Integration & Digitalization Collaborate with IT to translate business processes into systems (ERP, POS, CRM, HRIS) Ensure alignment between processes and company systems Develop business requirements and user acceptance criteria Support digitalization and automation initiatives

Socialization, Implementation & Monitoring Communicate SOPs and process updates across all units Provide training and implementation support Monitor process compliance at Head Office and site level Prepare business process performance reports for Management

Qualifications Bachelor’s degree in Industrial Engineering, Business Management, or related field Minimum 5–7 years of experience in Business Process Management / Continuous Improvement Experience in retail, fuel retail, FMCG, or multi-site operations is preferred Strong knowledge of Lean / Six Sigma / process improvement methodologies Strong analytical, leadership, and stakeholder management skills Experience working with ERP and enterprise systems