D365 CRM Solutions Architect Manager

D365 CRM Solutions Architect Manager One of our clients is looking for a D365 CRM Solutions Architect Manager to lead the end-to-end design, implementation, and optimization of Microsoft Dynamics 365 CRM solutions. This role will act as a strategic bridge between business stakeholders and technical teams, ensuring CRM architectures are scalable, high-quality, and aligned with business objectives.

Key Responsibilities

Translate business requirements and user stories into clear technical architecture and specifications

Configure and customize D365 CRM to align with functional requirements

Lead and oversee development, integration, and system customization

Ensure adherence to coding standards, best practices, and quality assurance

Provide technical leadership and guidance to development teams throughout implementation

Co‑lead system testing, validation, UAT, cutover, and deployment readiness

Ensure CRM solutions meet performance, scalability, and security requirements

Create and maintain comprehensive technical and solution documentation

Facilitate knowledge sharing, training sessions, and solution handover

Collaborate closely with business stakeholders, project managers, and technical teams

Support continuous improvement and optimization of CRM platforms

Key Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field

Minimum 10 years of experience in Microsoft Dynamics 365 CRM implementation

Strong hands‑on expertise in D365 CRM customization, configuration, and integration

Solid understanding of D365 CRM modules: Sales, Marketing, Customer Service

Experience integrating D365 CRM with ERP systems, Azure, SharePoint, and third‑party platforms

Strong understanding of CRM architecture, data models, and security roles

Experience leading technical teams and driving architectural decisions

Excellent communication and stakeholder management skills

Microsoft Dynamics 365 CRM certification is highly preferred

Experience managing end‑to‑end CRM implementation projects is a plus

Employment Type Full-time

Location East Jakarta, Jakarta, Indonesia

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