Customer Quality Engineer

Senior Human Resources Officer at PT. ENNOVI Engineering Batam About Company At Ennovi we harness the power of two megatrends - electrification and AI - to help industries innovate at speed, operate smarter, and achieve sustainable growth. By combining these transformative forces with our global reach and best talent, we empower our customers to lead their markets and drive sustainable progress.

From automotive to aerospace, consumer electronics, data storage, industrial, and medical markets, we help our customers achieve these megatrends by creating smarter, safer, and more sustainable solutions.

We excel in developing high-performance, custom solutions that meet diverse technical needs, solve unique challenges, optimize performance, and adapt to evolving market demands.

Our mission is to get customers to the future faster, from anywhere. Headquartered in Singapore, ENNOVI has a global presence across North America, Europe, SEA and China, where all its activities are socially responsible, with minimal environmental impact. Learn more at www.ennovi.com.

Why Join Us At Ennovi, we envision a future of electrification and innovation and strive to create an inspiring workplace where our employees are integral to shaping that future. We offer a dynamic, collaborative and inclusive culture that encourages continuous learning, professional growth, and a sense of purpose. As a part of the Ennovi team, employees experience the excitement of being at the forefront of cutting-edge technologies and contributing to a sustainable future.

Our commitment to the transformation is epitomized by our five pillars: Speed, Innovation, Best Talent, Global Reach, and Sustainability. This entails navigating exponential market changes through agile structures, fostering innovation across all aspects of our business, strategically expanding our global footprint, championing sustainability initiatives and nurturing a winning team.

Privacy Policy Ennovi is an equal opportunity employer in conformance with all applicable laws and regulations to individuals who are qualified to perform job requirements. The Company administers its personnel policies, programs, and practices in a non-discriminatory manner in all aspects of the employment relationship, including recruitment, hiring, work assignment, promotion, transfer, termination, wage and salary administration, and selection for training.

By applying to this job posting, you agree with and acknowledge our privacy policy.

Job Summary We are seeking a

Quality Engineer

to join our team in the

Industrial Business Segment .

This role will be responsible for

managing strategic customer / supplier relationships .

About the Business Segment Ennovi’s Industrial segment powers automation, robotics, and energy storage systems enabling OEMs to achieve AI-powered manufacturing for Industry 4.0.

Main Responsibilities

Direct interface with suppliers/customers on product introduction requirements

As a communication channel between suppliers/customers on quality concerns & requirements

Work closely with process owners pertaining to quality matters

Drive root cause analysis, corrective and preventive actions with process owners for part quality resolution

Generate 8D reports to suppliers/customers and closely follow up

Responsible for tracking and driving field returns units with process owners

Responsible for customer's quality feedback or new/revised requirement

Accomplish supplier/customer weekly report and quarter business rating report

Monthly process control plan audit to confirm the manufacturing readiness

Lead the Customer regular visit / audit preparation

Qualifications & Skills

Degree in Mechanical Engineering or equivalent

At least 3-5 years of relevant working experience in supplier/customer quality role

Possess strong analytical and report writing skill

Knowledge of 8D methodology; statistical tools such as cause and effect analysis, SPC, MSA, FMEA & QC tools and able to use Minitab and six sigma trained will be added advantage

Able to interpret technical drawings and knowledge in GDT is added advantage

Possess good interpersonal and communication skills

IATF audit experience is a good advantage

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Quality Assurance

Industries

Appliances, Electrical, and Electronics Manufacturing and Manufacturing

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