Direct Contract, Field Collector, Risk Management Group

Job Description - Direct Contract, Field Collector, Risk Management Group (WD79814)

Job Description

Business Function Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. we provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decision. in additional, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.

Responsibilities

Proactively engage with customers to understand their financial situation and negotiate repayment plans

Maintain accurate and up-to-date records of customer interactions and payment arrangements

Collaborate with internal teams, such as credit and legal, to ensure effective resolution of delinquent accounts

Provide timely and accurate reporting on collection activities and performance metrics

Adhere to all relevant policies, procedures, and regulatory requirements

Continuously seek opportunities to improve collection strategies and enhance customer experience

Requirements

Minimum 2 years of experience in a similar role, preferably in the financial services industry

Strong communication and negotiation skills, with the ability to handle sensitive conversations effectively

Proficient in data analysis and reporting, with the ability to interpret financial information

Excellent organizational and time management skills, with the ability to prioritize and multitask

Demonstrated problem-solving and critical thinking skills

Commitment to providing exceptional customer service and maintaining a professional demeanor

Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

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