Client Onboarding Consultant

Liven Overview Liven is a leading global data, technology, and customer experience provider for the hospitality industry. We serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing more than 120 million transactions worth more than $3 billion (AUD) annually.

Key Milestones

Expansion: Acquired OrderUp, Abacus, Zeemart, Copper and Nomnie, forming Asia Pacific’s largest end-to-end group in hospitality technology.

Global Reach: From Melbourne to New York, Singapore to Jakarta, and all the way to Chennai, covering major cities worldwide.

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About the Role As a Client Onboarding Consultant, you will play a pivotal role in helping new clients unlock value from our platform from day one. You’ll guide them through a smooth onboarding experience, ensure their account is configured correctly, and drive early activation of key features. Your work will directly impact client activation, product adoption, and long‑term retention, supporting revenue protection and overall client satisfaction.

What You'll Do

Own and manage the end‑to‑end client activation and onboarding journey, ensuring a smooth progression toward successful go‑live.

Serve as the primary point of contact during activation, building trust and strong client relationships.

Configure client accounts and set up platform workflows to support their operational needs.

Use CRM and onboarding tools to manage communication, track milestones, and maintain visibility across the activation pipeline.

Educate clients on Liven's features and best practices to drive early adoption and engagement.

Identify risks, blockers, or technical issues early and resolve them proactively or elevate when necessary.

Collaborate closely with internal teams to deliver a consistent, high‑quality activation experience.

Qualifications

2–4 years of experience in onboarding, client activation, client management, or other client‑facing roles.

Excellent verbal and written communication skills, able to explain concepts clearly and confidently.

Strong problem‑solving ability with sharp attention to detail.

Client‑focused mindset grounded in empathy, professionalism, and proactive support.

Comfortable using CRM systems, onboarding tools, and client support platforms.

Ability to thrive in a fast‑paced, evolving environment.

Proven ability to collaborate effectively across cross‑functional teams.

Good to Have

Strong interpersonal skills with the ability to build trust quickly.

Confidence managing multiple activation or onboarding projects simultaneously.

Experience delivering training sessions, product walkthroughs, or client education.

A proactive approach to identifying risks or barriers and implementing timely solutions.

Tech‑savvy, with the ability to learn new systems and tools quickly.

Position Details

Seniority level: Entry level

Employment type: Full‑time

Job function: Consulting, Information Technology, and Sales

Industries: Embedded Software Products

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