Customer Experience (Mandarin Speaker)

Jd About the job Customer Experience (Mandarin Speaker) Monitor and analyze Service Level Agreement (SLA) data to ensure accuracy and identify potential delays or discrepancies. Track operational errors throughout the delivery process (from order to delivery confirmation), assist in proposing corrective actions, and support adherence to operational standards. Analyze quality data from operational areas, summarize key findings, and assist in quality improvement initiatives. Provide information and guidance to outlets regarding quality standards and process updates. Act as a liaison between the operations team and Customer Service department to ensure smooth coordination and implementation of service improvements. Assist in monitoring customer complaints and feedback, contributing insights to improve service quality and operational efficiency.

Requirements Bachelors degree in any major. 1-2 years of experience in logistics, business operations, or customer service (Fresh graduate welcome to apply). Strong analytical and communication skills. Proficient in Microsoft Office (especially Excel and PowerPoint). Responsible, detail-oriented, and able to work in a fast-paced environment.