Customer Service Bahasa Indonesia

Requirements

D3 or equivalent; college degree preferred

Minimum GPA 2.75

Customer orientation and ability to adapt/respond to different types of characters.

Excellent communication and presentation skills in Bahasa Indonesia (Smiling Voice)

Ability to multi-task, prioritize, and manage time effectively.

Proficient in Microsoft Office and CRM software (e.g., Salesforce).

Ability to work in a team environment.

Responsibilities

Manage incoming customer inquiries via call and email, live chat in INDONESIA language

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid, and complete information by using the right methods/tools.

Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts, and file documents.

Follow communication procedures, guidelines, and policies.

Benefits: Competitive salary, fun office, career path, and diversity environment.

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