Head of Support Operations & Process Excellence

A leading SaaS company in Jakarta is seeking a Head of Support Operations to build and lead a structured support function. The ideal candidate will have over 7 years of experience in SaaS support, focusing on reducing operational issues and improving workflows. Responsibilities include managing escalation governance, analyzing recurring issues, and training the support team. This role offers an exciting opportunity to make a significant impact in a fast-growing modern education space. #J-18808-Ljbffr