IT Infrastructure & Operation Supervisor

Responsibilities

Manage and ensure stable store IT infrastructure (network, servers, POS, and security systems). Take full ownership of IT scope for new store openings, renovations, and relocations. Oversee IT asset lifecycle (POS, EDC, HHT, PCs, servers, and licenses). Ensure smooth daily system operations and data synchronization (pricing, promotion, stock, EOD). Act as escalation point and resolve critical IT incidents impacting store operations. Supervise CCTV, access control, and attendance systems. Coordinate with vendors for maintenance, repairs, and system improvements. Support stock take activities and ensure system readiness. Lead and mentor IT Operation Support team. Develop SOPs, documentation, and IT operational standards. Qualifications

Bachelor’s degree in IT / Computer Science or equivalent experience. Min. 5 years of experience in IT Operations or Infrastructure Support, preferably in retail. Good knowledge of network, server, and system administration. Hands‑on experience with store IT systems and devices (POS, EDC, HHT, and peripherals). Experience handling CCTV, access control, and attendance systems. Basic understanding of IT security and asset management. Experience supporting store opening, renovation, and IT deployment projects. Able to supervise daily IT operations and coordinate with vendors. Good communication and problem‑solving skills. Professional working proficiency in English. Willing to travel and work with minimum supervision. ÆON is the largest retailer in Asia. ÆON is a retail network comprising around 300 consolidated subsidiaries and 26 equity‑method affiliated companies. In Indonesia ÆON has just opened its first Retail Store inside AEON Mall BSD City, Tangerang at May 2015, and planning to open more GMS (General Merchandising Store) and Supermarket type stores around Jabodetabek area in near future.

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